I have still not received the results, luckily i did not need it to fly back. Some big kickbacks for sure. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. I had a very bad experience with Atruchecks. DO NOTE USE THIS SERVICE ! Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Boots don't answer the phone. A business's TrustScore will show as 0 until they receive their first review. Eurofin are still offering testing at this location. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. We have lost over 400 in flight change fees and testing fees. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Do not use this company!! Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. Your experience matters. How many stars would you give atruchecks.com? Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Blood tests from 29. On a personal level, its a waste of 58, he writes. Verification can help ensure real people write reviews about real companies. they charged 39 and a further 16 for DHL delivery Con 1. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. I sent a second email to no avail. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. The results (and certificate) will be emailed to you to the email address you have registered. Avoid at all costs. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. I had to use the NHS testing service instead. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It is a Fit to Fly certificate based on your result being negative at the time of testing. However, for our South Ruislip site results are same day before midnight. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Your experience matters. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. We also offer home or workplace visits by a qualified nurse. Join the 1,633 people who've already contributed. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We did not receive ANY response. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. NO REPLY TO EMAILS. Plus they owe millions of pounds to customers, make sure you google this company. Anyone can write a Trustpilot review. SCAM!! 2 and a half weeks later and there is still no refund or response. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! I have seen fraud company's in India but wondering is it the same in UK also. Avoid them, and choose another supplier. The results were also quick to arrive. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Covid19 testing, Coronavirus testing. How many stars would you give atruchecks.com? The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. | Read 681-700 Reviews out of 1,532 Ive emailed them 4 times for a refund and they never replied. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. But then they sent a photo to say the test was delivered.which is correct one was but never two. This website/portal is designed for one order at a time. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. How many stars would you give atruchecks.com? | Read 841-860 Reviews out of 1,532 You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Email us with the subject header as PIN NUMBER2. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. to confirm my contact no -) Hope Atrucheck have informed them at least. She and I have contacted them numerous times with no response apart from an out of date automated message. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. | Read 221-240 Reviews out of 1,531 Confidential results We will investigate and aim to respond within 28 days with a resolution. Verification can help ensure real people write reviews about real companies. !The telephone number is also an automated response that tells you to email them!!!!!! On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. In short, would NOT recommend the company. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Avoid them, and choose another supplier. Its been almost 2 weeks and no results. South Ruislip testing results are released on the same da. Had a positive test but did an NHS test, negative! After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Confidential results This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). All results will be reported to Public Health England. Join the 1,619 people who've already contributed. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Join the 1,619 people who've already contributed. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. It goes against our guidelines to offer incentives for reviews. I've written numerous emails and never had a response. We use dedicated people and clever technology to safeguard our platform. NHS should be ashamed to recommend them on their site. A company that returns all correspondence marked 'Return to Sender'. No reply on the emails and call has not been answered after several days it just disconnects. Getfeedback. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). 3. But we did receive the below intimidating email at 02.51am from Atruchecks. | Read 1,061-1,080 Reviews out of 1,533 Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. Atruchecks sent me someone elses results with full personal details. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. Join the 1,629 people who've already contributed. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. AVOIDPaid for two day 2 tests after returning from holiday. Pathetic. BE WARNED DO NOT USE THEM. Your experience matters. My day 2 test did not arrive on time so have had to pay for another one. This is not acceptable. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? I ordered a day 2 test for my uncle and it is now day 6 and just arrived. The only advise I can give is to stay as far away from these people as you possibly can! Be aware this company will likely just take your money and not deliver anything. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Never received the results. All reviews since June . Companies can ask for reviews via automatic invitations. I wrote a letter no reply. Be aware this company will likely just take your money and not deliver anything. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Untrustworthy, unreachable, unresponsive. Verification can help ensure real people write reviews about real companies. For example, CS00893971. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. !This is a supposed government approved company. Find out how we combat fake reviews. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Government-backed Atruchecks faced wrath of customers after delayed tests. Just automatic emails were received.I am claiming back my 104 since May 2021. Companies can ask for reviews via automatic invitations. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. Ordering tests that are never received is leaving buyers empty-handed. Companies can ask for reviews via automatic invitations. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Total conman Atroshi. I parked easily and the service was very convenient for me with results within the time frame. I agree with most of the reviews as I had same experience. Not even going to bother with day 8. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Theses guys must be pocketing hundreds of thousands from this scam. Sent in early June. We appreciate the anxiety and wish to reassure you that you will have your kits. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Lowest cost test is "sold out". Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. In short, would NOT recommend the company. How many stars would you give atruchecks.com? It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. So we cannot get test registered or get money back. Where is the justice in all of this?? For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. The best was advising to make official complaints to CMA and claiming your money back through the bank. I have sent countless emails and not one single email. Disturbingly, Trustpilot warns . I cannot get hold of a single person to tell me where my tests are. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Anyone can write a Trustpilot review. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Never received any other emails despite emailing them every 24 hrs. Copyright Atruchecks 2019. I have now read hundreds of reviews describing similar experiences. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. Despicable people. Your experience matters. Eurofin are still offering testing at this location. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. The number in the website go unanswered or automated response. Am currently suing them in small claims court for return of my monies. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Nothing arrived. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Anyone can write a Trustpilot review. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. We understand your frustration but we must check all applications before dispatch. Words simply fail me. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. This should have been 0 star!Day 2 and 8 kit ordered but none received. Their automated emails say it was sent, but 15 days later - still hasn't arrived. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Your experience matters. No one picks up the phone. 3 days turnaround. That was back in May. Results will be reported as Negative/Positive. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. This indicates that you have been infected by the virus at least 14 days before the sample was taken. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. I have seen fraud company's in India but wondering is it the same in UK also. Registered headquarters above a shop in London backstreet. How many stars would you give atruchecks.com? Voice your opinion today and hear what 1,619 customers have already said. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Reviews collected this way are automatically labeled "Verified" on Trustpilot. We also ensure all reviews are published without moderation. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Even Randox doesn't threaten to sue people who complain about it. Amex dispute raised to try to get my money back. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. We use dedicated people and clever technology to safeguard our platform. 24/7 trustpilot 5-star help line not taking calls any more. I had to call the bank and gov.uk to report this company as a scamming. Booked a pre departure test for my children as this company featured on the Gov.uk site. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Would not trust them with anything at all. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). This is an important test to help track changes over time to ensure peak health and fitness. Very satisfied with their customer service . I have received no response to several requests for a refund. Amex dispute raised to try to get my money back. Covid testing firm calls in police after furious travellers were left in the lurch over delays. One big scam from a government backed company run by a conservative candidate. Very unethical and misleading. Registered headquarters above a shop in London backstreet. Atruchecks covid19 Centre is certainly the best. I called and email them so many times but nobody answers. My Day 2 Test, for which I paid over 50, never arrived. Horrible company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. I bought a kit from Atruchecks back June 2021. Join the 1,619 people who've already contributed. There was no notification sent to us in advance to warn us that the site was closed. Sent in early June. Similar to everyone else, ordered Day 2 and 8 tests. Required on or before day 2 entry to the UK. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Seemingly the worst of the worst in a bad industry. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. Available PCR Fit To Fly In-Clinic Testing Locations. Avoid. Suggested companies are based on peoples browsing tendencies. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. We also ensure all reviews are published without moderation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They do not answer phone calls or return emails. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. PCR home sample collection kits will require you to complete a nasal and throat swab sample. It appears they forgot to send a follow up instructions. Only three arrived. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. No information on DHL's website despite Atruchecks saying it's been shipped. i BOUGHT AND PAID FOR A DAY 2 pcr test. I refused to take it, and the driver took a picture of it on my request. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . How many stars would you give atruchecks.com? This is not acceptable. popular. Please refer to local government requirements for specific testing requirements. Your experience matters. Find out how we combat fake reviews. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. AVOID THIS SCAM COMPANY! Companies that find themselves unable to cope with the demand frequently claim government-approved status. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. My husband and I needed Day 2 tests for our return to the UK. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. - This test is for, and to be used by,people aged18 years and over. I paid 121.99 including postage. Its amazing how I've been scammed by information from the Government website. Atruchecks did not respond to a request for a comment. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Scam scam scam. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. I want a refund immediately as possible. The software is dreadful. I Ordered 4 tests at a price of 56.45 GBP each. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. Please follow the instructions outlined in the steps above. Do you agree with atruchecks.com's TrustScore? Calling Atruchecks useless is an insult to the word useless. Don't buy from these guys. I may be forced to involve the police. We also offer home or workplace visits by a qualified nurse. Please avoid for your own sake. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. Do not get your test from here. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Its been almost 2 weeks and no results. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Didn't receive one set of day 2 and 8 tests due to delivery issues. Note: If an organic review is flagged to us as fake, but the reviewer . This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! 2023 Trustpilot A/S. I paid 121.99 including postage. I spent a total of 106 on the kits. Covid19 testing, Coronavirus testing. They only give an automated response. . Surely this is THEFT!!! We promise to answer all queries at the earliest convenience. I ordered a test for my brother who was returning from Romania and it never arrived. Your experience matters. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. The links on its website to its Facebook site are broken, or nonexistent.. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . How many stars would you give atruchecks.com? I waited for 3 hours at their site. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Results in 15 minutes and certificate within 3 hours. | Read 1,201-1,220 Reviews out of 1,531 Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Purchase. Never received my day 2 covid test. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . I had to use the NHS testing service instead. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test.
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