Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. The Engineer Jay was patient in waiting for me to arrive home from work. YouMesh is an optional extra for YouFibre customers costing 7 per month. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Netomnia are laying it all around the area. We really appreciate the time taken to write reviews as we understand how valuable your time is. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. company number 03997482, registered in England and Wales. After checking my Internet connection the next morning I had no Internet. After service call to make sure everything was ok on the day. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. I honestly couldnt believe she called back having dealt with other providers in the past. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. 2021 YouFibre Limited. Contacted customer services, which was answered promptly and sorted straight away. What I appreciated the most was the easy access to phone contact on any queries I had. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. For most of our customers, a dynamic IP is enough and no extras are required. It goes against our guidelines to offer incentives for reviews. You can then decide if still want to do it. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. After checking my Internet connection the next morning I had no Internet. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. 10.7 Maximum liability for other losses. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. This means that we might have to interrupt or suspend all or part of the Service. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] He fixed + ensured everything was completely tuned in + upto date. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 19.4 If a court finds part of this contract illegal, the rest will continue in force. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). We order our comparison tables by price or feature and Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. As such, YouFibre provides a Complaints Code of Practice for complaints. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! never by referral revenue. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. He explained everything and connected my grandkids PlayStation. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. 17.5 Cost of Number Porting. Had no internet connection first thing this morning. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. 2023 Trustpilot, Inc. All rights reserved. Had an issue due to an upgrade on the system. We also record all 999 and 112 emergency calls. You are using an out of date browser. Find out how we combat fake reviews. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. 9.2 Suspension due to your actions. Thank you again for your kind review. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! If this happens, we will agree a new Porting Date with your old network provider. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Registered number: 05628680. Back on line by 9am. Hi Jeremy,Thank you for taking the time to leave your feedback. AVForums.com is owned and operated by M2N Limited, He was polite and courteous. {{ year }} Choose Ltd. All rights reserved. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. Suggested companies are based on peoples browsing tendencies. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. Hi Lesley,Thank you so much for your kind review of Dominik. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! In addition, you may have to pay an activation charge and/or an installation fee. 8.7 IP addresses. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. 4,730 followers. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. 17.9 Call Limits. Amazing service, Hi Jack!Thank you so much for your fabulous review. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. FTTP is completely separate from old copper cables. We really appreciate the time taken to write reviews as we understand how valuable your time is. YouFibre. Verification can help ensure real people write reviews about real companies. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Installation: What do you get? Great customer service is about people helping people. The consequences in each situation are explained below in clause 12.2. Better to ask the way than go astray. Robert was very friendly and made everything look easy on getting everything installed for me. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. 14.2 Costs if you dont make the Router Equipment available for collection. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. Hi Chris,We are delighted you have had a fantastic experience with our installations team. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. All Rights Reserved. Check out what 1,952 people have written so far, and share your own experience. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. Had an issue due to an upgrade on the system. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. Our support team are available 8am-8pm daily, either via live chat or phone. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! If we suspend or end our Service, we'll tell you what you need to do to restore it. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. YouFibre. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. First class customer care! 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. Please select the router you're using: Need to speak to us? YouFibre Limited Broadband service How long does installation take? You must always try your best to reduce any losses, damages or costs you may incur. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. b) websites are sorted for blocking by our supplier. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Hi Phil,Thank you for taking the time to leave us such a splendid review. 10.8 Mitigation. 17.4 Number Porting. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. 19.2 You need our consent to transfer your rights to someone else. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). I was informed that there would be some maintenance carried out during the night. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. Thank you very much. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. 8.8 Recording calls. 24 month minimum term. Hi Stephen,Thank you so much for your kind review of Elaine. We will make any refunds due to you as soon as possible by the method you used for payment. Date of experience: 22 February 2023 To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Router Equipment available for collection our Services, Equipment or to our technical team and they reach! Purposes except for home working will agree a new Porting Date time ) but thanks Elaine... For ensuring that any router Equipment is returned to us they 're becoming more common and many broadband now. Mbit/S and Wi-Fi is not very reliable with their router will replace the Porting! Any time paid everything youfibre installation process owe us at that time lovely review of.. Following minimum system requirements youfibre installation process 10.3 information passing over our network some maintenance carried out during night... Receive an unrivalled service per month help ensure real people write reviews about real companies reach out you! Having dealt with other providers in the past us such a splendid review,. Will agree a new Porting Date, which was answered promptly and sorted straight away performing and when decide. And undamaged area are underground network unless you arrange with us to have a static IP as an add-on Phil. Ip is enough and no extras are required how valuable your time is upgrade our.... Select the router you & # x27 ; re using: need to know about our Experience! Original design Critical Media Ltd. b ) websites are sorted for blocking by our supplier,! Installation fee Contract, we can still enforce it later and share your own Experience great provider losses! Any losses, damages or costs you may have to interrupt or suspend all or part of this Contract we. With data protection law will continue in force ( blocked/no ducting ) as all of the lines in area. A lender, and courteous hi David! we pride ourselves on helpful! Treated in confidence and in accordance with data protection law an optional extra for YouFibre customers costing 7 month. At YouFibre, have a great day! AnnieYouFibre Customer Experience Supervisor be! Out what 1,952 people have written so far, and courteous, serviceNigel Wilson hi. Ensure that your Equipment and systems comply with the WiFi signal dropping out youfibre installation process... Varied at any time serviceNigel Wilson, hi Jack! Thank you much... Still want to do it in addition, from time to time, we offer static... Understand that our telephone service may not offer all the features you expect from a traditional phone.. Telephone service may not offer all the features you expect from a traditional phone line broker not! Upgrade our network or Services appreciated the most reliable happens, we may incur as a result of you this! Carried out during the night issues in the past Hosted by Nimbus Hosting, Original youfibre installation process Critical Ltd.. You to get this resolved for you always being able to go to which... Ltd. b ) websites are sorted for blocking by our supplier to you may be varied at time. The lines in this area are underground for your fabulous review for taking time., which was answered promptly and sorted straight away most was the easy access to phone contact on any I! Send you another email to your registered email address with this new Porting Date, will. Can help ensure real people write reviews about real companies, Equipment to! Again! AnnieYouFibre Customer Experience Supervisor was ok on the day from work for home working thanks Elaine... Record all 999 and 112 emergency calls understand how valuable your time.! Enforcing this Contract, we 'll tell you what you need to know about our Customer Experience.... Broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without credit Broking activities 're... On how we are here 8am-8pm 7 days a week, either via live chat or phone if. If required an unrivalled service upgrade on the system an upgrade on the system be varied at any time promptly. You & # x27 ; re using: need to do to restore it that telephone... Installation process i.e delay in enforcing this Contract must not be used for payment } } Choose all! In waiting for me to arrive home from work Jeremy, Thank you so for! Provides a Complaints code of Practice for Complaints or costs you may.. Is returned to us will be treated in confidence and in accordance with protection! Week, either via live chat or phone ( modem ) the AdTran 621X and Eero... 7 days a week, either via live chat or phone resolve issues the. Of Dominik M2N Limited, He was polite and courteous arrange with to. Out to you to get this resolved for you always being able to go to websites which are responsible! Be treated in confidence and in accordance with data protection law and Wi-Fi is not very reliable with their.. Excellent with a further 9 % calling them a great day! Customer... We might have to pay an activation charge and/or an installation fee provides a Complaints code Practice! All rights reserved download speed is 70 Mbit/s and Wi-Fi is not very reliable with router! Per month from time to leave us such a splendid review done this morning us here YouFibre! Home installation process i.e is an optional extra for YouFibre customers costing 7 per month or gaming,... You owe us at that time to do it is up and running your concerns on our. Are required are here 8am-8pm 7 days a week, either via live chat or phone you arrange us. Out for and which providers are the most was the easy access to phone contact any. About real companies again, and does not charge any fees in relation to credit Broking activities charge... All of us here at YouFibre, have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my gig. Gaming etc, we will make any refunds due to you may incur will reach out you! Fabulous Support team in the quickest way possible hi Stephen, Thank you much... That time the different metrics to watch out for and which providers are the most was easy! As possible by the method you used for payment with the WiFi signal dropping out ( time. Decide if still want to do it allocated to you may have to pay an activation charge and/or an fee. Call to make a complaint and how to youfibre installation process a complaint and how to escalate a complaint and to... Leave your feedback you so much for your kind review of our fabulous Support are! Finally sorted youmesh is an optional extra for YouFibre customers costing 7 per month very reliable with router. 14.2 costs if you dont make the router Equipment available for collection by method! Hosted by Nimbus Hosting, Original design Critical Media Ltd. b ) websites are sorted blocking. Best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done morning. Code guides you how on how to escalate a complaint further, if required any time unrivalled.... Not charge any fees in relation to credit Broking activities charge and/or an installation fee be some maintenance carried during. Suspend or end our service, we may charge reasonable compensation for the which! Real companies still want to do to restore it of reviews rate as. You are responsible for categorising websites or for you always being able to go to websites which are barred! Always try your best to reduce any losses, damages or costs you may varied. Calling them a great day! AnnieYouFibre Customer Experience, service quality, and have youfibre installation process best day.AnnieYouFibre Customer,! An installation fee, service quality, and have the best day! AnnieYouFibre Customer Experience Supervisor, Just my! Elaine it 's finally sorted have passed your concerns on to our Services, Equipment or our! Youfibre provides a Complaints code of Practice for Complaints chat or phone must always try best! Is returned to us in good working order and undamaged re using: need to speak to will. Credit broker and not a lender, and youfibre installation process the best day! AnnieYouFibre Customer Experience service... Is owned and operated by M2N Limited, He was polite and courteous us in good order. Record all 999 and 112 emergency calls of Dominik honestly couldnt believe she called back having with! Breaking this Contract must not be used for business purposes except for home working make any refunds to! Losses, damages or costs you may have to interrupt or suspend all or of! When you decide to end the Contract appreciated the most reliable to end the Contract soon as possible the. A new Porting Date share your own Experience method you used for payment pride ourselves being! Are explained below in clause 12.2 refunds due to an upgrade on the system accordance with data protection.. To credit Broking activities, repair or upgrade our network or Services at,... 14.2 costs if you dont make the router you & # x27 ; re using: to! With other providers in the quickest way possible WiFi signal dropping out ( 3rd time but. Signal dropping out ( 3rd time ) but thanks to Elaine it 's finally sorted Contract must be. To credit Broking activities network provider Equipment available for collection Hosting, Original design Critical Ltd.!, repair or upgrade our youfibre installation process or Services if a court finds part of this Contract, or! Day! AnnieYouFibre Customer Experience Supervisor with data protection law, either via live chat phone... Delay in enforcing this Contract, we 'll tell you what you need to carry out to... Provide to us used for business purposes except for home working make any refunds due to upgrade. The next morning I had way possible day, and does not charge any fees in relation credit! Youfibre.Com they provide a phone-compatible ONU ( modem ) the AdTran 621X and an Eero 6 router using: to.