& Pub. Uber Information Systems Integration Essay, The Importance of Knowledge Management Audit on Uber Essay, Case Study: Autonomous Vehicles of Uber Essay, The Interview With O'Reilly in Magnolia Essay, An Analysis of the Integrity of Ipcc as an Organization Essay, A Profile of the Company Costco Wholesale Essay, The Business Model and Market Strategy of Costco Essay, Identifying the Psychological Needs of a Wal-Mart's Magazine Advertisement Essay. Uber Eats is an online food ordering and delivery platform launched by Uber in 2014. Same Frizell explains how Lyft told CNNmoney that Uber employees have called and canceled more than 5,000 rides. These occurrences make us ask: what leads upper management at Uber to commit such illegal and unethical behavior, could some outside philosophy perhaps influence these decisions? Even if the person accused is very valuable to the company. Retrieved from Forbes: https://www.forbes.com/sites/stevedenning/2013/06/26/the-origin-of-the-worlds-dumbest-idea-milton-friedman/#6b94dfaf870e, EEOC. The scenario has changed, the attitude hasn't. Uber continues to try and claw its way up the ladder at the cost of bad reputation and a poor public image, and the recent upsurge about the . When Fowler first reported this to the Human Resource Department, they seemed to cover up for the supervisor and accused her of being abhorrent. In a material breach, one of the parties receives something completely different from what was agreed on the contract. Uber has been a major success story, reaching a valuation of $50bn after just five years. Not a whole lot. It turns out during the minimum fare rides Uber did, in fact, deduct the safety fee from its drivers. The following are few of the ethical issues which are highlighted: Ethical issues Passenger Safety: According to New York Times, many UBER drivers have been convicted with sexual harassment and sexually assaulting of the passengers. Uber was also accused of purchasing 1,000 defective cars in Singapore to rent out to their drivers (MacMillan & Viswanatha, 2017). have further made an impact on the company's reputation. According to Velasquez (2013), moral responsibility allows organizations to focus on practices that consider quality engagement with all the stakeholders in the industry. The company has grown to be worth at least $28 billion, according to. In the below section, the major Uber ethical issues that are disintegrating down the reputation of the company have been discussed. In March of 2009 UberCab initiated out San Francisco allowing customers to access a cab with your smartphone. In my opinion this case study and many others shine light on issues regarding how the HR and upper management reacts to certain cases and problems. HRs responsibility when receiving a sexual harassment complaint is to report to higher management, and they will decide what to do. The rising report all over the countries also reveals that most of the employees in Uber are practising unethical behaviour. UBERs Ethical and Legal Issues. Orders: Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. This Act makes it a criminal offense for any U.S. business to conduct bribery to foreign officials to get an advantage when bidding on government contracts. Uber agreed to settle the discrimination suit and pay 10 million dollars (CBS News, 2018). This ethical framework can be said to be a driving force in Ubers case with stealing trade secrets. The major security threats were violent attacks from other local drivers, assault, and misbehaviour on behalf of customers, robbery, etc. The letter's . We have experts for any subject. Designing for labour: Uber and the on-demand mobile workforce. What HR is really good at is hiding these issues and standing up for their company in a lawsuit. Uber disregarded the social responsibility of keeping their employees and consumers safe, to maximize profits. Our professional writers can rewrite it and get you a unique paper. These approaches would effectively attend the Uber ethical issue of Passenger safety in the future. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. The phenomenon is termed as UBERification in the global market (Angrist, 2017). The Edge DR Tech Sections Close Back. On ride sharing competition and accessibility: Evidence from Uber, lyft, and taxi. Book Your Assignment at The Lowest Price Now! In reaching this point, Amazon has itself received plenty of criticism, particularly around its tax arrangements and working conditions in its Orwellian fulfilment centres (warehouse to you and me). How CISOs handle the ethical issues around data breaches can make or break their careers. Sam Frizell of Times wrote that numerous Uber employees would call in rides from Lyft, wait until the rides got close to them and then cancel them. Uber is a ride sharing service, written by journalist Cathy Rainone of NBC4 a customer requests a car using a smartphone app and Uber sends its closest driver to their location, using the phones GPS. Uber is the taxi app that has taken big cities by storm. Uber has also been guilty of violating terms of service, specifically with APPLE. However, sometimes brands suffer with making an incorrect choice and have to face those consequences. Ubers hope must be that when it gets to this stage there will be no alternatives left to chose from. Uber has had numerous examples of a culture guilty of misleading others. Ubers problem: A culture of dishonesty. (2016, May). Factset: FactSet Research Systems Inc.2019. Uber's controversies range from arguably unethical business strategies to sexual assault allegations. Another report from California which came earlier on the third of November 2015, an Uber driver had been allegedly attacked by a drunken client on the weekend. As of this writing, Kalanick has not publicly responded to the letter. Whereas the government bodies carry out surveillance to sustain the well-being and security of the citizens, the private companies do it for their personal and selfish gains. Its growth to date has been so costly that even after the raft of regulations it has managed to sidestep, and measures forcing down the income of its drivers, it is losing billions every year. Uber began violating the Americans with Disabilities Act in 2016 when it first began charging these fees in target markets, the Justice . for. Though the company witnessed a large rate of growth and expansion in its business, there have been never-ending allegations and complaints regarding the service of the Uber Company. The company should have no right to retain the personal data of the passengers. This essay was donated by a student and is likely to have been used and submitted before, Free samples may contain mistakes and not unique parts. Drivers SecurityThe issues regarding the security of drivers have been prominently raised among the Ubers drivers community. In 2017, Uber had a mixed response to the scandals. When was the last time you heard of a registered cab driver doing that? Though the company has been successful in penetrating most of the local markets all over the world, it has to face many allegations and lawsuits in various countries. This is a case study review about Uber a global, app based Taxi Company. Let us write you an essay from scratch, Order a custom essay from our writers and get it on time. Uber has engaged for the past four years in a program that is used to deceive the authorities in countries and cities where UberX, Ubers low-cost service, is banned or resisted. Moreover because their revenue is heavily customer based, and what I mean by that is the fact that in case they have a widely broadcasted issue of gender or race bias, customers will not use their service anymore, and they will lose a lot of money. Disclaimer. This so-called 'gig economy' encompasses popular ride-sharing platforms, like Lyft and Uber; micro-work platforms, like Amazon's Mechanical Turk; and 'crowd work' platforms, like Fiverr, Deliveroo and Upwork, amongst others. This is not an example of the work written by professional essay writers. 2022 Cable News Network. Uber is a ride sharing service, written by journalist Cathy Rainone of NBC4 "a customer requests a car using a smartphone app and Uber sends its closest driver to their location, using the phone's GPS. 2. Some of the ethical issues that have risen in the cause of executing their functions at Uber include; false access to private information, unfair competition, lack of professionalism, off-duty behavior and corruption. Cramer, J., & Krueger, A. . have been charged against various Uber drivers (Saadah &Mubah, 2017). Use tab to navigate through the menu items. Paper Info Published: December 21, 2021 Updated: December 21, 2021 Language: English Downloads: 10 Introduction . Their first years sales were $700,000. The technique Uber used was called Greyball. All subjectsAllied HealthCardiology & Cardiovascular MedicineDentistryEmergency Medicine & Critical CareEndocrinology & MetabolismEnvironmental ScienceGeneral MedicineGeriatricsInfectious DiseasesMedico-legalNeurologyNursingNutritionObstetrics & GynecologyOncologyOrthopaedics & Sports MedicineOtolaryngologyPalliative Medicine & Chronic Wall Street Journal Retrieved from https://search-proquest-com.ezproxy2.apus.edu/docview/1933837150?accountid=8289. These norms are: "We build globally, we live locally;" "We are customer obsessed;" "We celebrate differences;" "We act like owners;" "We persevere;" "We believe in the power of grit;" "We value ideas over hierarchy;" and "We make big bold bets." Passenger Safety. We will discuss three legal topics that were discussed in our required readings for Business Law and Ethics 311, go over the philosophy of economist Milton Friedman and how it may have influenced the executives of Uber, and finally we will identify an ethical framework other than the shareholder theory that applies to this situation and discuss how it may have influenced the executives of the company. Furthermore, Uber selling point consists of Uber drivers being informed promptly of an individual desire . We have sent you an email with the required document. These acts have led to 200,000 users deleting the app during a protest that occurred in February of 2017 (Bershidsky, 2017). Retrieved from FindLaw: https://corporate.findlaw.com/intellectual-property/patent-law-you-can-use-part-1.html, (n.d.). In Proceedings of the 2018 World Wide Web Conference (pp. But doing so dramatically increases the rate of having an accident. The acts and attitude of Travis Kalanick were absolutely against the traits of an ethical leader. Sabrina Sy March 22, 2021 Uber Workers' Rights. Though the local government had intervened in this matter and sent the doctor on administrative leave, there have been no significant interventions made by the Uber Company management. As per a case file in the jurisdiction of Chicago in January 2016, an Uber driver was arrested by the police officials for abducting a drunken passenger. In this paper, we frame Uber through the lens of Stakeholder Theory to highlight drivers' position in the workplace, which helps inform the design of a more ethical and effective platform. In August 2014, The Verge alleged that Uber had recruited a team of independent contractors referred to as 'brand ambassadors'. America Economic Review, 107(5), 176-82. We found that Uber drivers have three areas of consistent complaints about working "for" algorithms, concerns that we've also seen in other companies using algorithmic management: Constant. Center for Ethical Organizational Cultures . One that harnesses the possibilities of digital technologies not to enrich venture capital, but drivers themselves, in the form of cooperatives like the one currently developing in the absence of Uber in Austin, Texas. Uber's website lists an extensive protocol for people who want to be drivers, but as Lindsey Mastis reported for NBC affiliate WFLA in Tampa last month, Uber's background checks are not open record in Florida. (JEC, n.d.). We will occasionally send you account related emails. It was majorly done by providing the drivers with separate credit cards so that a duplicate account counter to its competitor could be opened. People of different cultures think differently, so there might be a problem of getting along between some people. Geuras, D. and Garofalo, C. (2002). By checking a mobile device in the car. In general companies in Silicon Valley have been forced in many instances to release diversity reports. Senator Al Franken (D-Minn.), sent Uber CEO Travis Kalanick a letter accusing the company of a "troubling disregard for customer privacy." These are staggering amounts, and to make sense of them we need to understand that Ubers business model is the same as Amazons. There should be staunch support to the drivers by the company who are a victim of assault and violence so as to curb the Uber Ethical Issues. The country's Land Transportation Franchising and Regulatory Board (LTFRB). 3. Utilitarianism is an example of the teleological theory of ethics, which says that the result justifies the means utilized to accomplish the result (Geuras and Garofalo, 2002, p. 50). And it shouldnt be this way. Melvin Meads, my high school band director, used to tell me, "Straighten up and fly right!," after I acted up. Rather than focusing on deteriorating other's business, the company should give higher priority to upgrading the quality of service delivery and customer satisfaction. To be successful, Uber must address these issues in its marketing strategy so it can reduce resistance as it expands into other cities. In my opinion, Uber allows some of their drivers to rehabilitate themselves at their customers expense. It's perfectly reasonable to stand on principle, and some will say it's even ethically required. First, most of us recognize that the police force's policy is an attempt to protect the public from harm. Basically they claim that the data is misleading and how the system can count it as a sexual assault complaint if some ones says Uber raped my wallet. A woman was raped by her Uber driver in India and the CEO Travis Kalanick doesnt do much about it and explains how its just a growing pain (Linshi). "Emil's comments at the recent dinner party were terrible and do not represent the company," he tweeted. Jobs dont necessarily have to be identical to be paid equally but must be almost of the same worth. Ethics made easy - comprehensive, simple to use, transparent and reliable ethical rankings. Uber has been rocked by a steady stream of scandals and negative publicity in recent years, including revelations of questionable spy programs, a high-stakes technology lawsuit, claims of. You can get your custom paper by one of our expert writers. The existing attitude would harm the business of the company in the long run. Still, there is no such thing as a free lunch. A correction was made on October 4 to reflect the fact that Amazon is the largest online retailer on the planet, not the largest retailer. The major security threats were violent attacks from other local drivers, assault, and misbehaviour on behalf of customers, robbery, etc. Users can read menus, reviews and ratings, order, and pay for food from participating restaurants using an application on the iOS or Android platforms, or through a web browser ()Key features: Castigation without consequences is meaningless. It has also courted controversy in most. A study by the National Safety Council showed that 80% of Americans believe that driving while using a hands-free device for calling is safe. Are you interested in getting a customized paper? As this made her very uncomfortable, her sexual harassment claim would be characterized as a hostile work environment that goes against the 1964 CRA. There should be some security features introduced for the safety of the drivers. As per a report from Miami on first January 2016, the customer (a doctor from Florida), assaulted the Uber driver. American laws are really generous and good at protecting employees, in fact, they are much better than laws in other parts of the world. But such convenience isn't enough to negate the above concerns. Ethics in the programming process Accidents involving self-driving cars are usually due to sensor error or software error, explains Srikanth Saripalli, associate professor in mechanical engineering at Texas A&M University, in The Conversation. Loading. Business Insider. As Andrew Keen suggested Thursday on CNN.com, if Kalanick really meant what he said, he would have suspended or fired Michael for those remarks. Uber is an American multinational company that offers services like peer to peer ride sharing, food delivery, macro mobility system, and electric bikes and scooters. A professional writer will make a clear, mistake-free paper for you! In November, Uber disclosed that a major security breach occurred in 2016 . These requests would be put forward to the registered Uber drivers who are currently not on a trip and are at the nearest destination. There are always problems wherever people are involved. This led to a four-month investigation and pressure . The competitive effects of sharing economy: how is Uber changing taxis. Uber has had numerous examples of a culture guilty of misleading others. The commencement of grave crimes like rape and sexual assaults by its drivers are forcing the customers to opt for substitute safer online transport facility provider. While pursuing the trip to a random destination, the independent contractors try whether the loyalty of the driver could be changed to the Uber Company. Another general legal topic we went over during our required reading is a breach of contract. 2018 Nov 15 [cited 2023 Mar 1]. (2020, Jan 20). Later on they reported that they have a long way to go in resolving these issues and they will take steps to bring these numbers up. To this end, we analyzed Uber drivers' forum discussions about their lived experiences of working with the Uber platform. 16 students ordered this very topic and got original papers. Franken, chairman of the Subcommittee On Privacy, Technology, and the Law, is angered by the so-called "God-view" tool. God View, the tracking system utilized by the company to keep track of its customers was utilized by its management to get the contacts of the customers so that timely advertisement and notifications regarding new services could be sent to them (Cramer &Krueger, 2016). They utilized all these tactics to evade detectives and policeman and continue to operate in places like Boston, Paris, Las Vegas, China, and South Korea. This, particularly the artificial subsidising of passenger fees/driver wages to drive growth, is the source of the US$3 billion net loss last year. Below, we will . Uber has also been guilty of violating terms of service, specifically with APPLE. By clicking Continue, you agree to our terms of service and privacy policy. A Warner Bros. But even before that, this wildly popular car-sharing service had raised several disturbing ethical issues: 1. The agenda/ plan was termed as Supplying Long-Term Operations Growth (SLOG) by the management of Uber (Jiang, 2018). According to the U.S. Journal of Management & Organization, 22(6), 859-874. In the contract, Uber had with its drivers it never mentioned that the charge would be deducted from the drivers earnings, in fact, Uber promised and made it clear in the contract that it would not deduct the fee form its drivers. As per the Money report published by CNN, the Lyft company has claimed that the around 177 employees of the Uber company had booked and cancelled around 5500 rides within a month. There is a great tendency among commentators to focus on the capabilities of Ubers app, when making sense of its explosive growth across the world. Write an article and join a growing community of more than 160,300 academics and researchers from 4,571 institutions. Benefits/Challenges of a Diverse Workforce. Morningstar: 2019 Morningstar, Inc. All Rights Reserved. The three engineers, Ingrid Avendano being one of them as well as Ana Medina and Roxana del Toro, accuse Uber of favoring men of white or Asian race. All Rights Reserved. Get your custom essay on, https://studydriver.com/ubers-ethical-and-legal-issues/, Legal and Ethical Issues in Online Counseling, An Examination of Legal, Ethical and Social Issues on Information Systems, (n.d.). Uber vs. taxi: A drivers eye view (No. With an evaluation of Uber work governance the factors can be explored effectively because company has previously involved in issues that are linked with corporate governance, risk and ethics. The value of Uber continues to increase but with the success has come legal and ethical issues (Hartmans & McAlone, 2016). By June, the CEO had retired and the company needed to completely regroup. Following TfLs decision to withdraw Ubers license to operate in London, there has been a widespread picking over of the ride-hailing apps recent history and speculation about its future. Avendano mentioned that although she was praised for the quality of work she performed, her promotions and pay increases were denied. Yesterday it was announced that the Department of Justice sued Uber alleging it charges disabled passengers who need more time to climb into a vehicle extra "wait time" fees. Drivers SecurityThe cases of assault on drivers have also been reported frequently like the cases of assault on passengers. Employers are also not allowed to reduce wages of either sex to equalize their pay if there is an inequality. Why exclude someone just because their gender is different, or their skin color, or religion, or birthplace? . Retrieved from JEC: http://jec.unm.edu/education/online-training/contract-law-tutorial/breach-of-contract, (2018, March 27). They specifically violated the agreement made with drivers. But even before that, this wildly popular car-sharing service had raised several disturbing ethical issues: 1. You a unique paper is n't enough to negate the above concerns 2009 initiated... Uber ( Jiang, 2018 ) on time Ubers business model is the taxi app has! Slog ) by the so-called `` God-view '' tool of Passenger safety in the future 28,... Our professional writers can rewrite it and get you a unique paper you heard a. And Regulatory Board ( LTFRB ) of a culture guilty of misleading others account... Such thing as a free lunch written by professional essay writers the parties receives completely... 4,571 institutions so-called `` God-view ethical issues with uber tool LTFRB ), Order a custom essay from,! Reaching a valuation of $ 50bn after just five years and do represent... 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Attitude would harm the business of the passengers responsibility of keeping their employees ethical issues with uber consumers safe, to profits. ( pp ( Jiang, 2018 ) Info Published: December 21, 2021 Updated: 21!
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